Frequently Asked Questions

General

  • Jerome Clothiers was founded by retailers for retailers. Beginning with a vision ‘together we are stronger’. JC has made a name for itself as a quality supplier and reliable partner in the MTM business. Launched in 2017, JC was the brainchild of two Australian MTM companies, who combined their passion, knowledge and relationships to give fresh solutions to MTM retailers and their changing needs.

    By working directly with manufacturers, JC has been able to play a coordinating role with tailors, suppliers, manufacturers and forwarders. Expectations of customers are high, and where previously the supply chain in MTM has been unreliable, JC has stepped in to provide strong operations and ultimately confidence.

    Across all of our offering we have always focused on providing high value to our customers: high quality product, high quality services (support, software etc), and a fair and competitive price. By focusing on total value, we stay true to our values as a company and stay relevant to our customers over the long term.

  • "Made to measure" refers to clothing that is customised to fit an individual's unique body measurements and style preferences. Unlike off-the-rack clothing, made-to-measure garments are tailored to your specific size and may allow you to choose fabric, design elements, and other personalisation options. It's a step above mass-produced clothing in terms of fit and customisation, though not as individualised as fully bespoke clothing.

  • The primary difference between "ready to wear" (RTW) and "made to measure" (MTM) clothing lies in customisation and fit. Ready to wear, or off-the-rack clothing, is mass-produced in standard sizes, readily available for purchase, and designed to fit a range of body shapes within these sizes. In contrast, made to measure clothing is customised to an individual's unique body measurements and style preferences, often involving professional measurements, personalised fabric and design choices, and pattern adjustments. This provides a more tailored and comfortable fit, making MTM an intermediate option between fully bespoke and off-the-rack clothing.

  • Yes, you will be appointed an account manager on signing up. This will be dependent on your location and timezone.

  • The production of our products takes place in several locations, including our main manufacturing facility in Dalian (Dayang), and we also work with a network of trusted suppliers and partners from around the world to source high-quality materials and components.

  • Yes, Jerome only services businesses. You will need to sign up to start placing orders.

  • If you have any issues, please email your designated account manager, or send an email to - info@jeromeclothiers.com

  • 20 days, but we also have express services.

  • Yes, reach out to our team at - info@jeromeclothiers.com and we’d be happy to arrange a sample for you.

  • Yes, we have a very passionate and skilled team with a lot of experience who are always there to help and support.

  • You can pay in multiple currencies. Your account manager will assist you with invoices.

  • We only produce what is ordered. You can learn more about certificates received in sustainability on our designated sustainability and factory page.

  • Yes we can.

  • Yes we have. If our product is not made within the tolerance, we will remake the product free of charge.

  • Our ordering platform, will always give you access and insights of the process and stages.

Products

  • 10 different closures, 33 lapel variations, 10 side pocket options, 11 chest pocket options. Other design options include, button options, AMF stitching variations, monogramming, and formal wear trims. Internally there are several different make and canvas options.

  • The main features that are customisable in the trouser program are the waistband style, the bottom finishing, the internal construction, and pocket styles.

  • Yes, we offer a comprehensive selection of made to measure womenswear products. These include, jacket, trouser and skirt.

  • Currently our knitwear is RTW stock program, where there is no minimum order quantity.

  • Knitwear can shrink if it is not cared for properly. Follow our care instructions found in the Knitwear Product Guide.

  • Half canvas, unconstructed, soft, full-canvas, handmade, fully handmade and machine washable.

  • Dino Filarte, Fratelli Tallia Di Delfino, Paulo di Oliviera, Angelico, Marlane, Reda, Vitale Barberis Canonico, Pontoglio Cerutti Drago, Dugdale, Loro Piana, Ferla

    In-house fabric collection offered in fully factored cut-length: Ariston, Carnet, Dormeuil, Drago, Dugdale Bros, Dino Filarte, Fratelli Tallia Di Delfino, Harrisons, Holland and Sherry, Huddersfield Fine Worsteds, Lanificio Rogna, Loro Piana, Solbiati, Stylbiella, Thomas Mason, The Shirting Company, Soo Yoo, Zegna

  • Yes, but not fully factored served by our account.

  • Yes, we help in making each product one of a kind with your company logo.